Refund Policy

RETURNS

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, the item must be:

In the same condition you received it

Unused and unworn

In its original packaging

With all tags and accessories included

Accompanied by a receipt or proof of purchase

To start a return, contact us at eternalfantassy@gmail.com.
Important: Returns must be approved before being shipped. Any item sent back without prior authorization will not be accepted.

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

NON-RETURNABLE ITEMS

Certain types of items are not eligible for return, such as:

Custom or personalized products

Perishable goods (e.g. food, flowers, plants)

Personal care items (e.g. beauty or hygiene products)

Hazardous materials (e.g. flammable liquids or gases)

Sale items or gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

EXCHANGES

If you'd like a different item, the fastest way is to return the original item (after approval) and place a new order separately.

EUROPEAN UNION – 3-DAY COOLING OFF PERIOD

If your order is delivered within the European Union, you have the right to cancel or return it within 3 days for any reason, without justification.
Returned items must meet the same conditions listed above (unused, original packaging, etc.).

REFUNDS

Once we receive and inspect your return, we'll notify you of the approval status.
If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at eternalfantassy@gmail.com.

Need help?
For any questions, email: eternalfantassy@gmail.com